Privacy Policy

1. Complete Description of Goods/Services Offered

Lion:Bit provides comprehensive STEM education solutions including:

• Hardware Products: Arduino-compatible microcontroller boards, STEM starter kits, educational sensors, VGA extensions, and electronic components
• Software Solutions: Mobile applications (Medzophen Fitness App), desktop applications (Cardiora Medical App), and educational software
• Educational Services: Programming courses, IoT training, STEM workshops, and technical support
• Consulting Services: AI consulting, robotics automation, and educational technology implementation

2. Refund/Return or Cancellation Policy

Hardware Products:

• Return Period: 30 days from date of delivery
• Condition: Products must be unused, in original packaging, and in resalable condition
• Return Process: Contact customer service for return authorization before shipping
• Refund Method: Original payment method within 5-7 business days
• Return Shipping: Customer responsible for return shipping costs unless product is defective

Software Products:

• Refund Period: 14 days from purchase date
• Conditions: Software must not be downloaded or activated
• Digital Products: Once downloaded, no refunds available

Cancellation Policy:

• Orders: Can be cancelled within 24 hours of placement
• Services: 48-hour cancellation notice required
• Workshops: 7-day cancellation notice for full refund

3. Customer Service Contact Information

4. Transaction Currency

All transactions are processed in Sri Lankan Rupees (LKR/රු).

• Prices displayed on our website are in LKR
• International customers can pay using major credit cards (converted to LKR)
• Bank transfers accepted in LKR only
• Exchange rates are updated daily based on current market rates
• All invoices and receipts are issued in LKR

5. Shipping & Import/Export Regulations

Shipping Countries:

• Primary: Sri Lanka (Free shipping for orders above රු5,000)
• International: Available to most countries worldwide
• Restricted: Some countries may have import restrictions on electronic components

Import/Export Regulations:

• Customs Duties: Vary by destination country and product type
• Documentation: Commercial invoice, packing list, and certificate of origin provided
• Restrictions: Some electronic components may require special permits
• Compliance: All products meet international safety and quality standards

Shipping Methods:

• Standard: 3-5 business days (Sri Lanka), 7-14 days (International)
• Express: 1-2 business days (Sri Lanka), 3-7 days (International)
• Tracking: All shipments include tracking numbers

6. Delivery Policy & Special Conditions

Delivery Process:

• Order Confirmation: Sent within 2 hours of order placement
• Processing Time: 1-2 business days for in-stock items
• Backorders: Clearly communicated with estimated delivery dates
• Delivery Confirmation: Required signature for orders above රු10,000

Special Conditions:

• Remote Areas: Additional delivery charges may apply
• Installation: Available for hardware products at additional cost
• Training: Included with educational kits and courses
• Warranty Registration: Required within 30 days of delivery

Delivery Restrictions:

• Weather: Deliveries may be delayed during severe weather conditions
• Security: Some areas may require special delivery arrangements
• Holidays: No deliveries on public holidays

7. Data Privacy Policy

Information We Collect:

• Personal Information: Name, email, phone, address, payment information
• Usage Data: Website interactions, product preferences, course progress
• Technical Data: IP address, browser type, device information
• Communication Data: Customer service interactions, feedback, reviews

How We Use Your Information:

• Process orders and payments
• Provide customer support and technical assistance
• Send order confirmations and updates
• Improve our products and services
• Comply with legal obligations
• Send marketing communications (with consent)

Data Protection:

• Encryption: All data transmitted using SSL/TLS encryption
• Storage: Secure servers with access controls
• Retention: Data kept only as long as necessary
• Access: Limited to authorized personnel only

Your Rights:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing
• Data portability
• Lodge complaints with authorities

Third-Party Services:

• Payment Processors: Secure payment gateways (Stripe, PayPal)
• Shipping Partners: Reliable courier services
• Analytics: Google Analytics for website improvement
• Marketing: Email marketing platforms (with consent)

Cookies Policy:

• Essential: Required for website functionality
• Analytics: Help improve user experience
• Marketing: Used only with explicit consent
• Control: Manage preferences through browser settings

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Continued use of our services after changes constitutes acceptance of the updated policy.